Operators, not consultants.

We’ve built and run commerce businesses ourselves. We know the processes, systems and decisions behind the operation, and what happens when growth puts pressure on them.

At Conway, operators map the work. Engineers build what needs to change.

Operators + engineers. One team.

We work with the people who know the operation, map the processes and break them down task by task. Then our engineers build what the work needs, from AI to software and platform changes.

Our PRINCIPLES

How we work.

Start with the work

Understand the process before choosing the technology.

Start with the work

Understand the process before choosing the technology.

Decide what AI does

Target repetitive operational work that should no longer require people.

Decide what AI does

Target repetitive operational work that should no longer require people.

Build what's needed

Recommendations only matter when the new workflow works in the real operation.

Build what's needed

Recommendations only matter when the new workflow works in the real operation.

Stay accountable

We stay involved after go-live to improve reliability and remove the next layer of work.

Stay accountable

We stay involved after go-live to improve reliability and remove the next layer of work.

Show us where the work gets stuck.

A workflow. A broken handoff. A system the team keeps working around. Bring us the problem and we'll tell you where we would start.

Notes on commerce, AI and engineering.

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What happens next